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ENGLISH ESPAÑOL

SUCCESS STORY

Mandarin Oriental Hotel Group

INDUSTRY

Travel
& Tourism

COUNTRY

Spain

DIMENSION

Brand




CHALLENGE

PROPOSED
SOLUTION

RESULTS

We support Mandarin Oriental Hotel Group as its Communication and Public Relations agency in Spain, working on both corporate and product communication for the brand, its hotels, residences and new projects. The challenge was to strengthen Mandarin Oriental’s awareness and positioning in the market, with a strategy able to respond to different moments and needs of the group: from the reopening of Mandarin Oriental, Barcelona after the pandemic to the launch of Mandarin Oriental Exclusive Homes. One of the most significant projects in this partnership was Mandarin Oriental Ritz, Madrid, the group’s flagship in Spain, which we supported from pre-opening to its consolidation as one of the great benchmarks of luxury hospitality in the capital.

We designed and executed an integrated corporate, product and PR communication strategy for Mandarin Oriental Hotel Group, combining strategic media relations, influencer and KOL management, events, activations, creativity and collaborations with like-minded brands. With a strong focus on Mandarin Oriental Ritz, Madrid, we managed the PR and communication strategy through pre-opening, opening and its first four years. The plan included meetings with media, opinion leaders and institutions, the Grand Opening, events and activations, ambassador management and collaborations with figures such as Antonio Banderas and Tamara Falcó, as well as agreements with Condé Nast and brands such as Jorge Vázquez, also contributing to the development of commercial opportunities and the hotel’s marketing strategy. The opening became a key moment of visibility thanks to the Grand Opening, private and group visits, meetings with opinion leaders and an ongoing calendar of social and press events and activations.

In just the first nine months after opening, the strategy achieved more than 950 media impacts, 54% of them in Tier 1 media, reaching an audience of more than 3,442 M and an advertising value equivalent of more than €8.15 million. Over the course of the partnership, more than 20 press and social events and activations were also organized, including collaborations and synergies with other brands, and more than 40 commercial opportunities were generated, showing how a communication strategy can help both build reputation and drive business results.

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